Conflict Resolu on and Nigerian Universi es Stakeholders' Sa sfac on: A Study of Academic Staff Union of Nigerian Universi es (ASUU)

Thisis study examines the effect of conflict resolution and Nigerian universities stakeholders' satisfaction, with special focus on the Academic Staff Union of Nigerian Universities (ASUU). In that regard, the researcher also sought to examine the relationship between effective resolution mechanisms (ERM), satisfaction influenced by resolution (SIR), and effective job satisfaction (EJS) among academic staff in Nigerian universities.

Utilizing a survey-based approach with Likert scale questionnaires, the data were analyzed through multiple regression using SPSS. Results reveal that both ERM and SIR have limited influence on EJS, as evidenced by low R-squared values and non-significant p-values. These findings suggest that the existing conflict resolution mechanisms and levels of satisfaction with resolutions are insufficient to bring about meaningful improvements in job satisfaction.

The persistent dissatisfaction may be a contributing factor to the recurring disputes between ASUU and the federal government of Nigeria. The study concludes that addressing deeper systemic issues—such as poor working conditions, inadequate funding, and the lack of meaningful dialogue—is critical to enhancing job satisfaction. Recommendations include reforming resolution mechanisms, improving university infrastructure, and fostering collaborative dialogue between ASUU and the government to create a more sustainable academic environment.